FAQs

Below are answers to our most common questions.
Please review these before contacting us, your question is most likely already covered!

Q: How do I get a Free Quote?

Goto Product and Select Equipment needed – use the “Add to Free Quote” button and follow the simple steps.
Add a few of your Details and we’ll get back to you quickly with an amazing deal.

We will work hard to earn your business and save you money, (that’s what we do).

Q: Can I open a Credit account?

A: To make it fair on everybody Sorry we don’t do credit or monthly accounts,
Equipment purchased needs to be Paid in Full.

Q: What is your Phone Number?

A: Get a Free quote from our website first, Depending on your location a Local 1300 number will be listed in your quote should you need to contact us anytime.

Q: Are your products 100% Genuine?

A: Yes
All products are 100% Genuine, Brand new, and include their Full Manufacturers warranty.  All Food Equipment are authorised dealers for the respected suppliers, We only deal with reputable Australian importers and local suppliers. All Food Equipment do not sell any gray imports.

Q: How long does the equipment take to be delivered?

A: This will depend on your location, Fast deliveries in Metro area’s from Small machines approximately 1 to 3 working days, larger machines alittle longer. You will be given an estimated time of arrival with orders.

Q: Do you have a Showroom for the equipment?

A: No sorry, We use multiple suppliers warehouse only around the country and the savings are passed onto you our client.

Q: Can I pick up my order?

A: This will depend on the stock availability and location, Sometimes No for work-cover reasons public access to some warehouses are not permitted,
Please get a free quote from the product page and in comments section advise Pick up required if possible and we can advise you.

Q: How do you give great prices?

A: We keep our overheads down — no marble foyers, no fancy administrative assistants, and no sales reps in flash cars. We price the products accordingly and give you the deepest discounts.

Q: Do all the products you sell come with warranty?

A: Yes all equipment have Full Warranties,
But vary a little depending on the brands and manufacturers, Larger units have a on-site warranty arranged through service numbers nation wide, Small items e.g. 40Kg or less are back to base, check with our office for details.

Q: Do you sell Used or Second Hand Equipment?

A: No
We only sell New Equipment with Warranty for peace of mind.

Q: Do Prices include delivery costs?

A: Prices advertised do not include delivery fees and goods are supplied by couriers only.
Free quotes from our website will include delivery charges for the equipment needed when we send your quote.
This FREE service is to help us in providing you with accurate freight pricing depending on your location and equipment selections.

Note: You are under no obligation to buy any products from this website by using the free quote service.

Q: Do Prices advertised Include Gst?

A: Prices advertised do not included GST, it will added in your free quote.

Q: Can I buy equipment if I don't have a business?

A: Yes we welcome Everyone including the general public to take advantage of our discounted prices.

Q: Is your website secure?

A: our All Food Equipment website uses Secure Socket Layer (SSL) Protocol encryption. SSL encrypts information as it travels between the ‘customer’ and ‘All Food Equipment’ so that your purchase information cannot be read as it travels over the Internet.

Q: Will my details be used for anything else?

A: No,
All personal details used on our website are strictly Confidential and not passed on to any third parties or used for spamming.

Q: What kind of personal information do you keep?

A:  We keep the details you enter into your free quote account and contact page so that we can communicate with you and/or send you the goods. A Newsletter of equipment specials is also emailed usually monthly if you desire.

Q: Who are your customers that buy your products?

A:  Everyone is very welcome from Architects & Designers, Builders, Clubs, Convention Centres, Church groups, Hospitals, Home owners, Hotels, Taverns, Bars, Restaurants, Shops, Cafes, Fast Food Outlets, Function centres, Canteens, Caterers, Chef’s, Government Departments, Commercial Kitchens, General Public, Community Centres, Retirement and Aged Care Facilities, Hospitals, Resorts, Hospitality Industry Clients, Schools, Service Organisations, Shop Fitters, Sports, Medical centres and Universities.

Q: I want to pay much less than prices from website, I want it for half price like on Ebay.

A:  Prices are already discounted , some further discounts are given for multiple purchases,
All Food Equipment does not encourage haggling, Our pricing structure is tight because we do our research and sell at a very fair price.
If a price or product offer appears ‘too good to be true..’ it probably is, you often get what you pay for. We recommend asking if the equipment is backed by full warranties, are parts available now and in the future and have reliable service agents should a problem occur.

At All Food Equipment our business ethics and commitment to you the customer have created a very wide & happy client base. We regularly receive compliments from our satisfied customers who do come back to purchase other products knowing they are receiving the best possible equipment or product at the best possible price. Many of our sales are generated from ‘word of mouth’, the most powerful advertising tool.

We will Beat or Match written quotes – It’s unlikely, but if you happen to get a cheaper quoted price for the same equipment model with identical spec’s and including the delivery costs, Please forward your quote details for us to review at sales@allfoodequipment.com.au or Fax: 1300 404 888 with the total price and we will do our best to give you an even better deal.
We will work hard to earn your business and save you money, (that’s what we do).

Q: Do you offer Rent, Try, Buy for items sold on your website?

A:  Yes we offer a Rent-Try-Buy system from SilverChef at time of quote,
Terms apply and for a minimum 12 months contract for equipment costing $2000.00 up wards, approvals take 1 to 3 working days to TAP, and then we would have to arrange the unit for delivery.

Q: What type of Oil should I use in the Popcorn Machine?

A: The type of oil that you use Will affect the taste of the popcorn. The most common type that is used is coconut oil. It normally is regarded as the best tasting and has long been a staple at movie theatres. However, many health conscious people prefer Betacarotin due to its lower fat and cholesterol content. Other types that are often used are sunflower, peanut and soy

Why choose All Food Equipment?