Sydney Kitchen Equipment ~ All Food Equipment - Welcome to FAQ'S
ALL FOOD EQUIPMENT - Free On-line Quotes, Pricing & Delivery Fee's
| Prices advertised Do Not include any Delivery Fees, For this reason most times goods are supplied by delivery only. On-Line Free Quotes from our website will include delivery charges for the equipment needed in your quote. This Free Service is to help us in providing you with Accurate freight pricing depending on your location and equipment selections. For more information please continue reading Details below: |
HOW TO USE our Free On-line Quoting Account for Adding Products
Free Website Quotes only take seconds. This Service is Available & Encouraged for Everyone to use.
1) From the Left hand Silver menu, Go into products of interest,
Press ADD THIS PRODUCT TO MY FREE QUOTE button from each of the product description pages for the items you need,
2) You will be taken to the View Quote page;
Showing the products you have added, Press SEND FREE QUOTE NOW button if all is correct or Continue Shopping button.
NEW USERS: Will be prompted to Insert all Details including your Delivery address and a Private Password, (Make up your own & Keep your password secret and don't give to others to use. This will ensure your details stay secure).
CURRENT CLIENTS: Can simply Log-In, using their Email address and Password
3) Press the PROCEED TO SEND FREE QUOTE NOW button.
4) Check all your details are correct and verify by Pressing the SEND FREE QUOTE NOW button at the end of the page. That's it!.
When you have sent your quote, you will receive this message,
Congratulations!
Thank you for your enquiry, it has been received by AllFoodEquipment.com.au and will be processed shortly. An automatic email has been sent to you regarding this shortly.
Regards, AllFoodEquipment Team
5) Then you may simply Log Out when you have finished.
Normally within (1 to 2 hours for metro area's) up to (24 to 48 hrs country areas) you will receive an Email Quote that will include Product Details, Photo's, Pricing and Payment options should you desire to proceed with a purchase.
- Food Equipment must Strictly be Paid for in Full before delivery.
- We Do Not have provisions for Credit accounts
- Contact our office should your accounts department need a Tax Invoice for payment.
Payment Options for Buying Equipment
Q: I want to buy the equipment you have quoted me, how do I start me order?A: Details for payments include bank, fax and a credit card links will be included in your quote.
Q: How do I pay for the equipment after I have received your quote?
A: Purchases can be made using the following options from the last page on your quote,
1) DIRECT DEPOSIT (Electronic Funds Transfer)
 | EFT - ONLINE BANK DEPOSIT: Electronic Funds Transfer Into our ANZ Bank account (EFT), This can be done via various Online banking facilities from the comfort of your own business, office or home (our preferred method of receiving payments). When making a payment via this method, please use your Quoted Number, as it is a 100% unique reference to your order. Orders that are paid for using this method are cleared faster, (normally in a couple hours to 2 working days depending on your banking institution) thus allowing us to process and ship your order ASAP. |
 | IN PERSON: At any ANZ Bank branch closest to your area using Cash, Cheques or EFT, When making a payment via this method, please use your Quoted Number, as it is a 100% unique reference to your order. Orders that are paid for using this method are cleared faster, (normally in a couple hours depending on your banking institution) thus allowing us to process and ship your order ASAP. |
 | FAXING ORDER: Visa Cards - Master Cards - Faxing the Last Page of your Quote to Fax: 1300 404 555 with your credit card details filled in. Orders that are paid for using this method are cleared faster (or refused) thus allowing us to process and ship your order ASAP. |
 | ONLINE: Visa Card - Master Card - Using the Direct Links (last page) on your quote to LOG into our website from your quoted order email. Credit card transactions are cleared Online via our secure payments page via our Clearance Facilities. We do not store any credit card details once the transaction has been processed. Orders that are paid for using this method are cleared faster (or refused) thus allowing us to process and ship your order ASAP. |
 | CALLING US: Visa Card - Master Card Only Australia wide Ph: 1300 400 555 - Sydney Ph: 9896 3300 Have your Quote number & Credit card ready. Orders that are paid for using this method are cleared faster (or refused) thus allowing us to process and ship your order ASAP. |
 | COMPANY-PERSONAL: Cheques, Made out too ALL FOOD EQUIPMENT and sent to our office at, All Food Equipment P.O. Box 5344, Greystanes, NSW, 2145 Include a copy of the last page of your quote with your cheque payment, however, it is one of our least preferred payment method as it can take 3 to 5 full working days for it to fully clear into our account. |
 | MONEY ORDER: Money order payment from any local post office in the name of: ALL FOOD EQUIPMENT and send it to us via regular mail to Our address at: All Food Equipment P.O. Box 5344, Greystanes, NSW, 2145 Include a copy of the last page of your quote with your cheque payment, however, it is our least preferred payment method as it can take 3 to 5 full working days for it to fully clear into our account. |
PURCHASE ORDERS - Fax: 1300 404 555
- All quotes or invoices accepted must strictly be paid for in full before any product delivery.
- Company purchase orders will Not secure or release equipment for delivery prior to payment.
- Purchase order numbers will be listed on the invoices as indicated when supplied by client.
TAX INVOICES
- Contact our office should your accounts department need a Tax Invoice for payment, (we can supply a Tax Invoice in referance to your quote if indicated or needed).
- All Invoices sent must strictly be paid for in full before any product delivery.
- Tax Invoices will be supplied for all purchases of equipment.
- Hold all your Invoices issued by All Food Equipment for Tax and Warranty purposes.
Delivery Schedule
Warehouse delivery dates for equipment;Dates shown are approximate, Please allow extra time for larger bulky items.
Equipment deliveries are Monday to Fridays, Business hours only.
ACT NSW Metro NSW Country NT QLD Metro QLD Country SA Metro SA Country TAS VIC Metro VIC Country WA Metro WA Country | 2 - 6 Business Days 1 - 3 Business Days 2 - 9 Business Days *5 - 16 Business Days 1 - 3 Business Days 2 - 15 Business Days 2 - 7 Business Days 4 - 12 Business Days |
Viewing & Printing Previous Lost Tax Invoices / Orders / Quotes
Log-in to your 'FREE QUOTE ACCOUNT' from the top right hand corner of our website
Or Click here> [ Login / Create Free Quote Account ]
Enter your Email address & Password to access your 'Free Quote Account' and view previous Quotes and Tax receipts and change any of your details at anytime.
Passwords / Website Access
Security
- To ensure maximium security and all your details stay secure, Keep your password secret and don't give to others to use.
After any website credit card processing, your credit card number can not be seen our used by us again.
For new or future purchases you will need to re-insert your credit card details again.
Passwords
- Only one password per email address of your choice will be able of function with your 'Free Quote Account'.
Lost Passwords
- Forgotten your password? Click here
Enter your email address and your password will be sent.
You can always change this password at any time, or contact our office for help on Ph: 02 9896 3300
Accessing your 'Free Website Quote Account' you now can View and Print out previous Quotes, Tax Invoices and change any of your details at anytime.
Computer Security software
A.F.E. recommends clients use updated security software including Anti-virus, Firewall and Anti-spy-ware which keeps your computer running smoothly and helps to protect you against online fraud. Your operating system patches should also be kept date with automatic updates.
Security on our website FAQ's
Q: Will my Credit Card Details be confidential and safe?
A: Yes Credit card details are treated with the up-most security and whenever used go through our secure encrypted pages. (Please do not give out your password to anyone).
After any website credit card processing, your credit card number can not be seen our used by us again.
For new or future purchases you will need to insert your credit card details again.
Credit Card Fraud
We prosecute All people trying to use Stolen Credit Cards to the fullest extent of the law!
NOTICE TO CRIMINALS:
A.F.E. has pioneered new technology that helps law enforcement agencies track down suspected credit card abuse criminals and have effectively aided in over half a dozen arrests to date.
If you attempt to purchase products from our website using a stolen or fraudulent credit card, You can easily be tracked and will be apprehended (even by using a proxy connection or software designed to protect your ip address and computer).
If you are taking part in criminal activities and using stolen or fraudulent credit cards please beware and leave our website!
Q: Is your website secure?
A: Yes, connection to our server and website pages are Encrypted, Security certificate can be viewed at the end of the address bar represented by a 'lock' symbol in a blue box. The All Food Equipment website uses Secure Socket Layer (SSL) Protocol for browsers that support 128-bit encryption. SSL encrypts information as it travels between the 'customer' and 'All Food Equipment' so that your purchase information cannot be read as it travels over the Internet. Our security certificate is issued by 'Equifax Secure Global ebusiness' utilising 1024 bit Public Key. No customer credit card details are stored on our publicly accessible servers so there is no risk of credit card numbers being viewed or used except by you with your password into your account, (Don't give password to others) .This helps safeguard ourselves and you, our customer, against any credit card criminal activity.
However if you feel uncomfortable about entering your credit card details please use one of the other methods of payment, or simply give our office a call Ph: 1300 400 555 and we will process your order over the phone or Fax: 1300 404 555.
Q: What kind of personal information do you keep?
A: We keep the details you enter (not including credit card details) into your free quote account and contact page so that we can communicate with you and/or send you the goods. A Newsletter of equipment specials is also emailed usually monthly if you desire.
Q: Will my details be used for anything else?
A: No, All personal details used in our website are strictly Confidential and not passed on to any third parties or used for spamming.
Q: I would like to take advantage of your specials, How can I receive your Newsletter?
A: To take advantage of prices clients are encouraged to add their Name, Email Address and State from the (Email Newsletter Box) on the right hand side or sign up, Click> 'Free Quoting Account' which is a Obligation Free Service even should you not what a quote or to purchase anything now. We simply can keep you posted with newsletters usually monthly of our quality brand name catering equipment at special discounted prices. You can have all your details remove should you wish at anytime. Your details remain strictly Confidential and not passed on to any third parties. Please also check out our Home page for great deals or check out our list, Click> 'Specials' on the left hand side menu.
Computer Security software
A.F.E. recommends clients use updated security software including Anti-virus, Firewall and Anti-spy-ware which keeps your computer running smoothly and helps to protect you against online fraud. Your operating system patches should also be kept date with automatic updates.
Are Products Genuine?
Q: Are your products 100% genuine?
A: Yes - All products listed are 100% Genuine, Brand new, and include their Full Manufacturers warranty. All Food Equipment are authorised dealers for the respected suppliers, We only deal with reputable Australian import and local suppliers. AFE do not sell gray imports.
Product Listings FAQ's
Q: How are your products listed?
A: Products are listed in major categories on the left hand side, then a drop down menu of subcategories.
Equipment is then listed from smallest size, output and price too largest size, output and price.
Q: How long does the equipment take to be delivered to me?
A: Depending on your location and stock availability, Small machines approximately 2 to 5 working days, larger machines alittle longer. You will be given an estimated time of arrival with orders.
Q: Can I track my delivery to see if I can be home and where it is?
A: Yes we can supply you with a consignment number and you can see the progress of you delivery nation wide. This can be done by logging onto our transport companies website and inserting consignment number provided from our office.
Q: Can I get an Credit Account for purchases?
A: No - All purchases are strictly C.O.D and we don't have provisions for company credit accounts.
Q: Do I have to pay for the equipment stock item if they're sold out?
A: Not if the product is in our normal stock, If we sell out and your interested in an item we would contact you when the new equipment arrives for payment and delivery.
Delivery and Freight Charges FAQ's
Australia wide Food Equipment Distribution stock straight from warehouses in Sydney, Brisbane, Melbourne and Perth.
To be able to save on costs that we pass onto our clients we want to ship directly from the unloading docks and warehouses straight to you, therefore minimizing the costs of long term storage in Australia and extra transport charges.
Q: Do you have a showroom for all your products?
A: Fortunately not, With over 2000 products listed, this would almost be impossible and impracticable.
Q: Do all the items have a freight cost?
A: No - Some items indicate Free delivery in specific area's at times and do not attract a delivery cost.
Our Clients and Manufacturers FAQ's
Q: Who are your customers that buy your products?
A: Our customers include: Architects & Designers, Builders, Clubs, Convention Centres, Church groups, Hospitals, Home owners, Hotels, Taverns, Bars, Restaurants, Shops, Cafés, Fast Food Outlets, Function centres, Canteens, Caterers, Chef's, Government Departments, Commercial Kitchens, General Public, Community Centres, Retirement and Aged Care Facilities, Hospitals, Resorts, Hospitality Industry Clients, Schools, Service Organisations, Shop Fitters, Sports, Medical centres and Universities.
Q: How are your products listed?
A: Products are listed in categories from smallest size, output and price too largest size, output and most expensive.
Q: What Brands of equipment do you carry?
A: We have many including, Artemis, Baron Cooking Equipment, Boema Coffee Machines, Bromic Refrigeration - Heating, Crown Industries, Desmon Refrigeration, Duegi Slicers, Edesa Cooking products, Fagor Industrial, Fimar, M&M Australia Wide, Nutrifaster, Orford Refrigeration, Paragon, Promek Cold Drink Dispensers, Renova, Scotsman Ice Makers, Skope Fridges and Freezers, Starline Pizza Ovens, Thunderbird, Zumoval Juicers and Fruit Juice Extractor Machines for everyone's taste use and budget.
Q: I want a discounted price for what I buy from your website, I want it for half price because I have seen it on another website. Come on when can you send it to me?
A: Prices are already discounted and are as listed, some discounts are given for multiple purchases, All Food Equipment does not encourage haggling, Our pricing structure is tight because we do our research and market the products we sell at a very fair price.
Sadly we continue to have other retailer's clients contact us for solutions or after sales service with their products with most brands that we do not and would not sell through our website, Simply because their supplier is not ethically committed in their obligations to help. If a supplier's price or product offer appears 'too good to be true..' it probably is, you often get what you pay for. We recommend asking if the equipment is backed by warranties, are parts available now and in the future and have reliable service agents should a problem occur.
At All Food Equipment our business ethics and commitment to you the customer have created a very wide & happy client base. We regularly receive compliments from our satisfied customers who do come back to purchase other products knowing they are receiving the best possible equipment or product at the best possible price. Many of our sales are generated from 'word of mouth', the most powerful advertising tool.
To take advantage of prices clients are encouraged to add their Name, Email Address and State from the (Email Newsletter Box) on the right hand side or sign up, Click> 'Free Quoting Account' which is a Obligation Free Service even should you not what a quote or purchase anything now. We simply can keep you posted with newsletters usually monthly of our quality brand name catering equipment at special discounted prices. You can have all your details remove should you wish at anytime. Your details remain strictly Confidential and not passed on to any third parties.
Finance, Leasing and Rentals
Q: Do you offer and arrange Rent, Try Buy for food equipment items sold on your website?
A: Yes we offer a Rent, Try and Buy contract for equipment costing $2500.00 up wards through our good fiends at "Silver Chef". Approvals take 1 to 3 working days to TAP, and then we would have to arrange the unit for delivery. Please see our Click> 'Finance Page' for details.
Q: My accountant has advised me to lease all my new equipment for my shop, can you arrange?
A: Yes we can arrange a leasing agreement through "The Victory Group" in Sydney for equipment from $5000.00 up wards to TAP.
Or through the Zenith Finance Group.
**Please see you accountant or financial planner for the best option for you and your business.
General FAQ's
Q: Can I still buy products from you if I'm not in the food retail or service industry?
A: Yes we welcome the general public and people from the hospitality and catering industries alike, there is sure to be something to suit all budgets and tastes. We also sell equipment to schools for fund raising and government departments' as well.
Q: Do you sell or have any Used or Reconditioned Equipment?
A: We only sell New Equipment so you get the best warranties from the best manufacturers.
Q: Couldn't I buy cheaper equipment from the auctions and have it repaired?
A: Possibly it's the luck of the draw but most times these things end up costing the same and sometimes more and you're left with older looking and unreliable equipment without warranty back up.
Q: Do all the products you sell come with warranty?
A: Yes all equipment have warranties but vary alittle depending on the brands and manufacturers, Larger units have a on-site warranty arranged through service numbers nation wide, Small items e.g. 40Kg or less are back to base, check with our office for details.
Q: What are Stock items and Specially ordered items? And when can they be delivered?
A: Stock items are what we normally stock in Sydney and normally delivered in 2 to 5 working days,
Special item orders are normally ordered from the factories overseas and normally take 8 to 12 weeks
to arrive into Australia through customs.
Q: I want a small Ice maker for parties for my home can it be delivered to my home address?
A: Yes we deliver all over Sydney to all sorts of businesses and residents with prior arrangement.
Q: I want to order a Hobart mixer and it's not a stocked item in Sydney, do I need to pay now?
A: Yes payments must be taken to initiate the order, you will be advised when mixer arrives for delivery, date and instructions.
Q: How do you do it and give great prices and service?
A: We want to make great impressions with service and products. Talk straight to the person who can make all the decisions and pricing, also we keep our overheads down -- no marble foyers, no fancy administrative assistants, and no sales reps in flash cars. We price the products accordingly.
Website problems with adding Products to our Quoting System
Must have Enabling of Cookies & Java ScriptTo access the full functionality of our free quoting resources you should enable Java Script and Cookies on your browser. Access to the All Food Equipment Database will be severely limited or not possible without enabling Java Script and cookies. Click> 'Enabling Cookies & Java Script' and Follow the instructions to enable these on Internet Explorer, Safari or Fire-fox.
What are Cookies?
Cookies are used to add functionality to web sites and are essential to access secured pages on the 'www.AllFoodEquipment.com.au' website.
A cookie is a very small text file that is sent to a user's browser from a web server and stored on the user's computer hard drive. Cookies save you time because they help us to provide a customized experience without having to remind us of your preferences each time you return to our web pages.
The AllFoodEquipent.com.au cookies cannot damage files, nor can they read information from the hard drive of your computer.
Most modern browsers allow users to decide whether to accept cookies, but rejection makes our website unusable for obtaining quoting information. Cookies are also subject to a number of misconceptions, mostly based on the erroneous notion that they are computer programs. In fact, cookies are simple pieces of data unable to perform any operation by themselves. In particular, they are neither spy-ware nor viruses, despite the detection of cookies from certain sites by many anti-spy-ware products
Catering and Preparation Equipment FAQ's
Q: I need a large Mixer for my bakery but only have standard power in my shop, what can I buy?
A: We have up to a 38Kg Spiral Mixer or up to a 40 quart in the Planetary Mixer to use with a normal power point. A larger Mixer machine, you will have to upgrade your power source with an electrician.
Q: Do you have a Dough Roller with foot pedal on/off switch so I don't need to do manually?
A: Yes Fimar Dough Rollers come with an optional Foot pedal activated switch we can provide.
Q: I need a Pizza Oven and also a stand for it. Is it possible to match an oven and stand because we don't have counter space?
A: Yes we can match your Pizza oven with a stand as one unit.
Q: I'm after a Pizza Oven but not sure if it will be Gas or Electric, do you sell both?
A: Yes we supply Gas and Electric Pizza Ovens and also Conveyor Pizza Ovens in electric.
Q: Can I use the Hand Blender in warm soups and foods?
A: Yes the Hand Blenders can be used in warm food preparations.
Coffee Machines FAQ's
Q: What brands of Coffee Machines does your company have for sale?
A: Kenwood Coffee Makers for your home, office or any work place and Boema Commercial Espresso Coffee Machines for homes and businesses.
Q: Where are these coffee machines made?
A: Boema espresso coffee machines are Australian and manufactured in Sydney.
Q: Why are Thermometers used in coffee making?
A: Milk Thermometers are the cheapest and easiest way to monitor milk and coffee preparation. Clipped into a milk jug for perfect temperature without overheating.
Q: On your website why do you only sell the Boema commercial range of coffee machines?
A: We try to sell the best for your dollars and Boema coffee machines have been around and stood the test of time for years, A life time of reasonably priced spare parts, reliable high performance coffee makers, easy to service, operate and have a great appearance.
Q: I'm after a Coffee Flicker Dispenser for the office, how many cups of coffee would it dispense?
A: Coffee Ingredient Dispensers or ‘Flickers' can serve approx 120 teaspoons of coffee, therefore 120 cups of coffee.
Q: Can you organise installation for my coffee machine when I have the power and water requirements?
A: Yes, Sydney metro area's service installation includes commissioning machine; (this is not possible without water or power), Connecting the machine to water and power, Commissioning of the machine, Demonstration of the use of the machine, Operator maintenance demonstration, Explanation of workings of the machine which might make the difference between the machine working and not working when you need it most.
Q: What things do I need to know for installation and placement of my new espresso machine?
A: Enough bench space minimum depth 550 mm width varies 1 group machines 490mm, 2 group machines 680mm, and 3 group machines 910mm. N.B. We suggest an additional 30 cm of space be allowed at front and sides of machine for a comfortable work area. Holes sometimes required to be drilled through bench or wall, Minimum 1 3/4 inches (or 45mm) to clear. Power point within 1 metre of machine. Cold-water 1/2-inch male stopcock fitted within 1 metre of machine. Water connected/power connected. Fees for this service through Boema in Sydney metro is $165.00 Inc GST.
Q: I need a coffee machine but no water supply, what can you recommend?
A: You can use the Boema coffee machines with model numbers that start with ‘AW', these are manual water filled units, and used when no water connection is available, only a power point is needed.
Q: With the Coffee machines do they need a water filter?
A: Yes and all commercial coffee machines need and are supplied with in-line water filter included in purchase. Optional heavy-duty water filters or water softener for areas that may have hard water "mostly country area's".
Q: What is the warranty the espresso coffee machines you sell?
A: All Boema espresso coffee machines carry nation wide 1-year parts and 3-month labour warranty, Coffee machines include a full warranty guide enclosed, Kenwood domestic coffee machines carry a 1 years warranty.
Q: Can I get service or parts for my coffee machine in many years to come?
A: Yes Boema is the largest manufacturer of Espresso coffee machines in Australia since 1956 and provide nation-wide service for espresso coffee machines and coffee brewing equipment. With every machine is a lifetime commitment to excellence in quality, service and supply of spare parts for the life of your coffee machine. Call Boema on 02 9756 4744 should you need service or parts.
Cold Drink Dispensers FAQ's
Q: Are the Drink Dispensers recommended for high traffic areas like a canteen?
A: Yes, all the Cold Drink Dispensers and Slurpy machines are designed for commercial use.
Q: We need two Ice Drink Dispenser or a Granita Ice Machine for a school, but we need something healthy to serve, do you have any suggestions?
A: For healthy alternatives and delivery to schools please go to www.schoolcanteens.com.au
Q: Can I use fruit juices in the Cold Drink Dispenser machines?
A: Yes Cold Drink Dispensers are excellent for a Variety of Products such as Fruit Juices from concentrates, Sports Drinks, Flavoured Ice Tea and many more.
Q: Can the temperature be adjusted on the Drink Dispensers?
A: Yes all models have an adjustable thermostat, normally preset ready to use.
Q: Granita Ice Dispensers, are they easy to clean?
A: Yes the Granita machines pull apart easily for cleaning and are easy to use.
Cooking Equipment FAQ's
Q: What type of commercial cooking equipment do you sell and can you cater for everything for my new shop?
A: We sell Charcoal grills, Conveyor pizza ovens, Conveyor toasters, Static pizza ovens, Deep fryers, Fry tops, Ovens, Pasta cookers, Salamanders and much more. Yes we can arrange everything for your new shop and also with the help of factory representatives on request for special orders.
Q: We are in the country and need a Deep Fryer but we only have access to LPG gas in bottles, do you have equipment that we can use in our situation?
A: Yes we can cater for the use of LPG Gas and Natural Gas also, just need to specify on ordering so correct jets are used in the appliance you receive.
Q: We are using bottled LPG gas, what would be the cheapest Deep Fryer to run so we don't have to keep changing and ordering gas bottles as quickly?
A: The Cook-On range of equipment is tested to be the cheapest to run with major savings on energy bills annually, thus cutting down on number of gas bottles needed throughout the year and big energy savings.
Q: Can Pizza ovens be stacked on each other if we expand in the future and need another to save on space?
A: Yes most of the Pizza ovens are stackable with optional fittings.
Q: We are after a Pizza oven but don't have the skilled staff because of different work shifts to operate and need to maintain food consistency, is there something you could recommend?
A: Conveyor Pizza ovens would be the better choice, Benefits include ease of use, set and forget operation, low/no spoilage of food, perfect product every time, lower labour costs due to less skilled labour needed.
Q: Can I hang the Salamanders on the wall instead of losing bench space?
A: Yes we have an optional wall mounting kit with brackets that can be fitted to the Salamanders for wall mounting situations.
Q: Deep Fryers, do you include baskets and some covers when not in use?
A: Yes Deep Fryers come with frying baskets and night covers.
Q: How and were would Conveyor Toasters be used?
A: Conveyor Toasters are ideal for buffets, hospitals, nursing homes or caterers who need higher volumes in short serving times.
Dishwasher FAQ's
Q: How long do the commercial Dishwashers take to go through a wash cycle?
A: Dishwashers vary in time although most have programmable wash cycles from 1min to 3 min's.
Q: What is the difference between a normal house Dishwasher to a Commercial Dishwasher?
A: Commercial Dishwashers wash faster, built for commercial situations, less water use, better clean of dishes-glasses. Also uses 15amp power.
Heaters FAQ's
Q: Can I wire the Electric Heaters to a switch?
A: Yes Electric Heater can be wired by an electrician to a On/Off power switch.
Q: How high do I need to mount the Heat-Flo Heaters safely?
A: Heaters must be mounted 2.5 metres from the ground to the lowest part of the Heater and needs 1.2 metres of ceiling clearance. Should you not have the ceiling height a Heat Shield will need to be added and heater can then be mounted 600mm from ceiling clearance.
Q: Do the Patio Heaters come with the Gas Hose?
A: Yes Patio Heaters are supplied with a regulator and connecting hose for your gas bottle.
Q: How do you lite the Gas Heater?
A: Gas Heaters have a Piezo push button ignition system.
Q: What size Gas Bottles can I use with my Patio Heater?
A: Patio Heaters suit up to a 15Kg LPG gas bottle.
Q: How high from the ceiling can I mount the Gas Radiant Heaters?
A: Gas Radiant Heater should have a ceiling clearance of 1.2 metres. We can also supply a heat shield for low ceiling clearances if needed.
Q: I don't know what type of Gas I have to use, do you have Heaters for both gases?
A: Gas Heaters either run on ‘LPG' or Natural' Gas and have different jets inside. You will need to find out with your gas supplier or council and we will order the correct one for you.
Q: Is there a price difference in the Gas Heaters depending on which gas used?
A: Prices are the same for the LPG Gas Heaters or Natural Gas Heaters.
Homeware Appliances FAQ's
Q: Kenwood Coffee Machines, can I use coffee pods and coffee beans?
A: Yes the Kenwood Coffee Makers have provisions for both pods and ground coffee beans.
Q: Is there a Meat Mincer that is Stainless steel everywhere the food comes into contact with machine?
A: Yes the Kenwood Meat mincer ‘model MG510' has a stainless top hopper for loading the meat into and a tough metal body, great for the home it's easy to clean and easy to use.
Ice Maker Machines FAQ's
Q: What is the difference between the Cube Ice Makers and the Flake Ice Makers?
A: Cube Ice Maker Machines make square, rectangular and octagonal shape solid cubes of 7grams, 11 grams or 19 grams of ice and are a popular choice in the food service industry. Used for storage, ice crushing, mixed drinks and bagged ice.
Flake Ice Maker Machines make flakes of ice. Used for cocktail drinks, plated food garnishing, seafood displays, labs, and hospitals in patient care. Flake ice is easy to distribute over large surface areas.
Q: What size of Ice machine do I need?
A: Restaurants- 700grams per person, Catering- 450grams per person, Cocktails- 1.2kg per person, Water glass- 120grams per glass, Salad bar- 14Kg per 1footsq, Fast food- 230grams per medium cup size, Hospital Patient care- 4.5kg per person, Hospital Cafeteria- 450grams per person, Hotel guest ice- 2.25kg per person, Bagged ice- Kg per bag x maximum bags sold per day. This is a rough guide as in any business ice need are rarely uniform, for example more ice is needed from summer to winter, weekends and weekdays, It is always best to slightly oversize your Ice maker machine than to have one that runs flat out and can't keep up demand when you need it most.
Q: The Ice Maker Machines, how are the sizes rated?
A: Ice Makers and Flake Ice Makers are rated over a 24hr period of production, e.g. If a machine is rated at 48Kg production it will make approximately 2 Kg of ice every hour.
Q: What are Self Contained Ice Makers?
A: Self Contained Ice Maker Machines are ready to plug in to a normal power point and are one-piece outer casing construction in stainless steel. They need no assembly of machine, Connection to water, drain and power is needed.
Q: What is a Modular Ice maker?
A: Modular Ice Makers and Flake Ice Maker Machines are in high production models with larger storage bins, they come in two pieces being the Ice Machine head and the storage bin separately and simple assembly in needed in stacking the Ice maker head and storage bin together. Connection to water, drain and power is needed.
Q: Ice makers with a drain pump or without, which would I need?
A: Most ice machines need a gravity drain beneath the unit for drainage, if drain is higher or in another location you would need an ice maker model with a drain pump.
Q: Do I need water filters for my ice maker?
A: Depending on your area should you have ‘hard water' like some country area's, Yes we would recommend a in-line water filter, Example in most capital city's the water supply is not harsh and it would be optional with or without is fine.
Q: Who uses and buys Ice maker machines?
A: Ice makers are sold and used in hospitals, hotels, restaurants, retail outlets, schools, universities, businesses, offices, supermarkets etc
Q: Are the Ice Crushers adjustable in flake size?
A: Yes the Scotsman Ice Crusher ‘model C360' is adjustable with either a fine flake or course flake output.
Q: Is the Ice Crusher C360 all Stainless steel?
A: Yes Ice Crusher 360 is stainless steel construction.
Q: How do I get the Flakes out of the Ice Crusher when ready?
A: The Ice Crusher comes with a container that catches the Crushed Ice and can be removed from unit.
Juicers & Juice Extractors FAQ's
Q: What type of oranges are the best for the juicer machines?
A: We recommend graded Valencia oranges with a diameter from 60mm to No more than 80mm.
Valencia's have less fleshy peel, greater juice output and a great taste.
Q: How can I find Juicing Recipes for my Juicer to serve in my café'?
A: Juice Recipes are listed on our website in the Click> ‘Tips' page.
Q: Do I need special power point to run the Juicer machines?
A: Juicer machines plug into a standard power point of 240V/10amps.
Q: What is the Warranty on the Orange Juicer Machines?
A: Juicer machines from Zumoval come with a 2-year parts and 1 Year labour warranty in capital city's nation wide
Popcorn Machine FAQ's
Q: What type of Oil should I use in the Popcorn Machine?
A: The type of oil that you use will affect the taste of the popcorn. The most common type that is used is coconut oil. It normally is regarded as the best tasting and has long been a staple at movie theatres. However, many health conscious people prefer Betacarotin due to its lower fat and cholesterol content.
Other types that are often used are sunflower, peanut and soy.
Q: How long do the Popcorn machines take to make Popcorn?
A: Popcorn Machines will start to make popcorn in around 3 minutes.
Q: How do I clean my Popcorn Machine?
A: Cleaning Popcorn machines can be done with Mild detergent, Side and back panels are made with tempered glass for safety and ease in cleaning with standard household glass cleaner.
You will want to note that you should never submerge a machine in any type of liquid because it has electrical components inside of it that can short out.
Q: What size Popcorn machine do I need?
A: The best way to determine the actual size machine you will need is to figure out how many one-ounce servings you will go through in your busiest hour. A one-ounce serving is a bag approximately 3 -1/2 " wide by 2" deep and 8" tall (if you use a different serving size, convert it to one ounce servings). Divide the number of one-ounce servings per hour by 16 and you will have the size machine you will need to meet your busiest demand. Example: In the busiest hour you use 125 one-ounce servings. 125 divided by 16 equals 7.81, so you should order an eight-ounce machine.
Q: I want a Popcorn machine for my Home Theatre in my house, can you supply?
A: Yes most home Popcorn machines are either 4oz or 8oz and plug straight into a normal power point.
Q: Does your company sell the Popping corn and oils for the Popcorn machines?
A: Yes we have Popcorn machine Consumables including oils, buttery salts and popping corn, prices and orders can be obtained through our Enquiry's page on our website or contact our office.
Refrigeration Equipment FAQ's
Q: Can I store Ice creams and frozen foods in the Chest Freezer?
A: Yes Chest Freezers are made for all frozen foods to be stored or displayed.
Q: I need a large Three Door Glass Fridge for my shop; can I run it from a power point?
A: Yes even the largest Drink Fridges are self-contained and plug into a normal power point.
Q: I'm after a Glass Door Drink Display Fridge but only have a narrow shop, can you suggest anything for me to use?
A: Yes we recommend a Glass Door Fridge with Sliding self closing doors instead of Swinging doors so your customers have easy access to all your drinks and products in narrow walk ways.
Q: Can the Wine Fridges cater for red and white wines?
A: Yes Wine Fridges are designed with a temperature range perfect for all wines and champagne from 5C to 16C. Also supplied with wooden shelves for horizontal bottle storage and fluorescent internal lighting.
Q: We are opening a café' and want to store and display cakes and patisseries, is there a fridge for this?
A: Yes please use a Cake Fridge, these are designed to keep your cake products at the right temperature and the right humidity so they do not dry out and last longer.
Q: Does the Gelato Freezer have the tub separators for display?
A: Yes Freezer comes with the Ice cream or Gelato tub container displays.
Q: Why do some of the Fridges and Freezers look the same but have different prices?
A: Fridges and Freezers are rated at different running ambient temperatures, and even though they look alike the refrigeration system is different, e.g. Fridge and Freezers located and used in an air-conditioned space would be rated at no more than 32C running ambient and are cheaper than a Fridge and Freezer that is located and used in a non air-conditioned space and rated for 43C running ambient. In country area's we would recommend the higher rated units at 43C running ambient for long trouble free refrigeration system life. Please ask our office for the best Refrigerator or Freezer for your situation, we will be only too happy to help in selections.
Q: Can I switch off the internal lights of my Drink Fridge at night?
A: Yes Glass Door Fridges and Freezers have a switch to turn off lighting when not in use.
Q: Are the Deli Refrigerated Displays easy to clean?
A: The Deli Displays are easy to clean with a Front glass hydraulic lift up system for easy access and loading.
Q: What products can be stored in the Deli Displays?
A: Deli Displays are ideal for meats, poultry, cheese, dairy and general fresh produce.
Q: Why are there specific Fish Freezers and Refrigerators and can't I use normal units?
A: Commercial Fish Refrigerators and Freezers are designed to store seafood specifically, They have a number of internal extras like a treated evaporator to stop system component corrosion from the release of gas from stored products, A static refrigeration system to slow down product from drying out, keeps seafood fresher longer and storage temperatures perfect for seafood of -0C to -5C.
Q: Can I decorate the sides of my Freezer with Signs or Stickers?
A: Yes sides of Fridges and Freezers can be used for sign advertising or matching shop interiors and colours etc.
Q: The Water Purifier Dispenser on your website, does it need mains water connection?
A: Water Purifiers need no water connections; they condense water from the air space and through five stages of filters including a UV lamp make 100% pure water ready to drink. Just need a normal power from a normal power point.
Q: Do filters on the water purifier machine need replacing and how often and how do I know when?
A: Yes usually a sediment filter every 6 to 12 months depending on use and the rest between 12 months to 36 months. Water purifiers have a digital read out on the front of the unit indicating Green lights for filters when they are working, Orange light warning indicating they need replacing in the next 30 days and Red light warning indication filters need to be replaced immediately.
Q: Do the water purifiers make any noise?
A: Yes there is some fan and system noise due to the compressor unit internally. Also slight water trickling from the water being condensed and circulating around filters.
Q: With the Water purifiers what Maintenance do I need to do?
A: Water purifiers need very little Maintenance expect replacing the internal filters when indicated, you should also keeping the air filter clean monthly by vacuuming and washing alternately, and wiping down the unit from time to time.
Q: I never use hot water on my Water purifier; can I stop it from getting hot?
A: Yes hot water can be turned off from a switch (marked as hot water) at the rear of the unit. Cool water will still be produced and filtered only.
Sydney Kitchen Equipment - All Food Equipment is Australia's market leading suppliers of new Catering Equipment & Hospitality Equipment including, espresso coffee machines, juicers, dishwashers, ice makers, fridges & freezers.
We also supply Quality Restaurant Equipment, Food Service and Commercial Kitchen Equipment
